Dean Cruddace

Updated: October 18 2021

Live Chat Tools & Chatbots

Live chat and chatbots are an essential part of digital marketing for many industries – especially industries where customers expect instant communication and speedy solutions to their problems. Tourism and the hospitality industry make especially good use of live chat and chatbots, but these tools have a function for any business keen to ensure their customers and potential customers can always reach them. Chatbot technology has improved exponentially in recent years and you may be pleasantly surprised by the sophistication an intelligent chatbot can add to your overall customer journey. Thanks to live chat and chatbox tools, businesses can now meet customers’ high expectations. Live chat software allows your customer service team to connect with website visitors when they are browsing on your site.

How Do Live Chat Tools & Chatbots Work?

The instant feedback of live chat allows you to improve customer service, as well as capture valuable data for your CRM systems, due to the technology available from live chat tools. Similarly, chatbox tools also allow for instant communications with visitors to your website. However, these tools utilise artificial intelligence technology and natural language processing to respond to customers, rather than an agent or rep. Within this dedicated list, you will find a range of live chat and chatbox tools that you can use to improve the customer service experience for your customers. These tools make it easier than ever to add live chat and chatbox software to your website.

How Do Live Chat Tools & Chatbots Help?

Learning how to use such software to your advantage and create a new channel for customers, you’ll able to build your brand using the technology at your fingertips. Implementing live chat and chat box features on your website will help you to improve the journey and experience for customers who visit your website. Enriching the experience of your audience when they are engaging with your brand will help to ensure you see positive results, with higher conversions and increased sales – all while collecting valuable customer analytics.


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77 of the Best Live Chat Tools & Chatbots

All of the following Live Chat Tools & Chatbots have been reviewed, links you follow are sometimes affiliate links and some Live Chat Tools & Chatbots have been listed because they offer a great solution to a Live Chat & Chatbots process.

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Tidio Chat


A beautiful Live Chat solution. Talk with your customers in real time and increase your sales. Available in free and paid version.

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Ottspott


Add a powerful phone platform to G Suite and Slack. Instant set-up, no long term contracts. Secure, global, scalable. Integrates seamlessly with your preferred business apps.

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Automat.ai


Automat is helping companies use AI to talk to their customers, understand them and serve them better. We are the leader in Conversational Marketing for brands.

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Moxie


Be there for your online customers. Moxies customer engagement software solves customer struggles, increases revenue, and boosts customer satisfaction. See how our innovative technology - including Kbot Digital Guidance, Live Chat, Web Self-Service, and Email - enhances the entire buyers journey across devices.

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MarketLinc


Boost your online sales, increase conversion rates, and improve marketing ROI with MarketLincs data-driven Live Chat Services. Visit today to learn more!

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Brazen


Brazens chat communication and candidate communication is giving recruiters a better way to engage and communicate with candidates in this candidate driven hiring environment. Its also giving universities a chance to host online career fairs and online networking events.

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BotEngine


Build a Chatbot for any service you need. BotEngine is basically your personal chatbot factory with no IT skills needed.

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Cbox


Cbox live chat is an embeddable chat app for online communities, groups, and live-streaming events.

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Chatlio


Chat with your website visitors directly from Slack. You don’t need another chat client to talk to your customers. Simple one minute install.

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SightMax


ChatBeacon is a state-of-the-art live chat app for the web. Take customer service to a whole new level by enabling your own website concierge service powered by ChatBots.

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Chatfuel


Chatfuel is the leading bot platform for creating AI chatbots for Facebook. Learn how to create a Facebook Messenger bot quickly and easily - no coding required.

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Cliengo


Cliengo es un chatbot amistoso que convierte tus visitantes en contactos, ¡automáticamente las 24hs!

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Client Chat Live


Client Chat Live™ was made by lawyers for lawyers. Our 24/7 live chat operators will take your website visitors & turn them into clients. Free quote!

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Comm100 Live Chat


Comm100 is an enterprise grade multi-channel digital engagement platform encompassing live chat, ticketing, KB, chatbot, and social media. Try it free!

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Stryng


Connect with Your Clients in the most personal, convenient and productive way possible.

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iAdvize


Connect your customers or prospects with experts who are passionate about your brand and are available 24/7.

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Crisp.im


Crisp is the best way to chat with your website visitors. Add it on your website in 2 minutes and start increasing your sales!

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Crowdio


Crowdio offers a live chat service, staffed with skilled agents. Install our widget and convert more visitors with 24/7 online chat on your site or shop.

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Delighted


Delighted uses Net Promoter Score to gather real feedback from your customers – in minutes not weeks.

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cliizii


Don’t burn customers with boring surveys. Step up to cliizii forums for genuine customer conversations. Real-time insights, better decisions.

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Drift


Drift is the leading conversational marketing platform. With Drift on your website, you can turn your traffic into qualified meetings using our bots 24 hours a day, 7 days a week.

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Cometchat


Enable Voice, Video and Text Chat on Website and Mobile Apps using CometChats Messaging & Chat API. Increase engagement, retention and monetization through CometChat. Super easy setup- SDKs with Ready UI for Javascript, iOS, Android, Ionic, Cordova & Xamarin.

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Ramen


Founders, Product Managers, Customer Success professionals, Marketers, and more use Ramen to make their SaaS products more successful.

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LiveAgent


Great customer service starts with better Help Desk Software. Get started in 5 minutes with a 14-Day Free Trial. SaaS or On-Premise.

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Promoter.io


Grow customer loyalty the simple way! Use our Net Promoter® System to proactively reduce churn, increase renewals, and grow your business today.

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Cugic


Grow your sales with the world's top live chat software. Decrease your cost, boost your sales conversions & build lasting business relationship with customers.

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Helloumi


Help your customers at the moment. Solve their questions and turn your conversations into sales. Conversational Commerce platform for your business.

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Howazit


Howazit’s holistic, customer-centric and mobile-first approach has given birth to a smart and simple end-to-end customer communication platform

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HelpOnClick


Improve interaction with your customers and boost conversion rates by 40% with live chat software from HelpOnClick. Enhance communication online today.

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unblu


Improve Online Customer Experience through unblu customer engagement and collaboration suite. 100% focus financial sector.

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JivoChat


Install Live Chat on your website and turn your visitors into paying customers with JivoChat. Easy setup, 5 agents free!

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InTheChat


InTheChat is proud to bring Apple Business Chat Beta to our digital customer service platform - a powerful new way for businesses to connect with customers

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HappyFox Chat


Introducing the all new HappyFox Chat. A live chat software to connect, engage and convert customers.

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Jenny


Jenny’s user-friendly web application empowers nontechnical people to build chatbots for customer service live chat operations.

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LeadChat


Live Chat Agents providing 24/7 live chat service & support to visitors on your website. Start capturing more leads today with LeadChat's expert chat agents

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Clickdesk


Live chat and support software allows you to customize your chat widget interact with visitors in real time and answer customers to boost conversions

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Userlike


Live chat software for those serious about customer support. Used by 19,000+ companies worldwide. Help when it matters, where it matters.

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Click4Assistance


Live Chat Software for UK Business Websites by Click4Assistance,Mobile Compatible,Fully Featured Customisable,Competitive no Lengthy contracts.Free Trial

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Chatra


Live chat software that helps to increase revenue and collect feedback providing an easy way for website owners to talk to visitors in real time.

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LiveHelpNow


Live Chat Software, SMS, Support Ticket, Knowledge base system for call centers of any size. Customer Service Software enabling all communication channels to your customers in a single solution. Free 30 day trial.

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Redhelper


Live chat solution that boosts your sales and makes more leads for your business. Contact with your customers with RedHelper.

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Pubble


Live Chat with your customers. Try Pubble's real-time messaging to drive customer engagement. Free for 30 days!

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LiveChat


LiveChat - premium live chat software and help desk software for business. Over 25 000 companies from 150 countries use LiveChat. Try now, chat for free!

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Liveperson


LivePerson's conversational commerce solution helps businesses of all sizes increase conversions and reduce customer care costs with messaging and AI-powered chatbots

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WhosOn


Looking for leading live chat software? Meet WhosOn. Start increasing conversion and tracking visitor activity with our cutting-edge features.

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Opinion Lab


Make smarter and faster business decisions to improve the quality and consistency of your CX with OpinionLab. Give your customers a voice from within their customer experience, capture rich context with their feedback, apply advanced analytics to take real-time and targeted action.

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Olark


Make your business human by using live chat for sales, marketing and customer support on your website. Start talking to your customers today!

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Mioot


Mioot Live Chat Software is a leading Customer Support, chat software software and email solution designed to increase sales, support for business needs.

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LadderChat


Multi-Industry Digital Waitlist Application. LadderChat is an advanced queue management system that tracks and notifies waiting customers.

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Don't Go


Never lose a website customer again . . . at least without a fight. Your website traffic is booming but you have one slight problem, your customers come,

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Reve Chat


Online live chat software for websites and mobile apps to help businesses with sales, customer support, marketing and onboarding. Live chat platform solution to turn your website visitors into customers with live chat, video chat & co-browsing to deliver real time customer engagement. Start talking to your customers today!

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Cognitive Virtual Assistant


Powered by AI and deep learning, the CogniCor cognitive chatbot platform enables banks, insurance and IT support firms to drive customer engagement

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Pure Chat


Pure Chat is the preferred live chat solution for small to mid-sized teams and is now being offered to everyone for FREE! Unlimited chats. Unlimited users. Sign up now!

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Quiq Messaging


Quiqs business messaging software solutions help you connect with your customers via SMS, FB Messenger, Web Chat, Kik and In-App messaging. Be where your customers already are with Quiq business messaging!

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Rocket.Chat


Rocket.Chat is the leading open source team chat software solution. Free, unlimited and completely customizable with on-premises and SaaS cloud hosting.

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ROKO Labs


ROKO Labs transforms ideas into scalable technology platforms. We create successful digital products using innovative designs, cutting edge development, and reliable operations.

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Retently


Send a Net Promoter Score survey to your clients and start gathering, analyzing and acting on the received customer feedback

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ServiceDock


ServiceDock. Helping Multi-Site Businesses Capture Feedback & Handle Customer Service via Messaging Apps. Retail | Restaurants | Brick-and-Mortar | CEM/CXM

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Provide Support


Set up Live Chat in 3 simple steps: ✔Sign up for Free Trial. ✔Copy and paste chat button code. ✔Login to the operator console. Join and never miss a client!

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SiteGlue


SiteGlue AI Power Live Chat + Business Text Messaging

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SmartNumber


SmartNumber is the lowest priced call tracking and sms texting platform helping you communicate with customers on the channel they want with detailed analytics.

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Smartsupp


Smartsupp is a free live chat for your website. Start real-time conversations with your web visitors, answer their questions, and boost your online sales.

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Snap Engage


SnapEngage Live Chat software allows you to deliver live help to your website visitors with a custom chat box. Integrate with your existing Help Desk or CRM.

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Subiz


Subiz is a customer communication platform to support businesses communicate to customers throughout the process of marketing, approaching, identifying, segment, selling, caring and managing customers.

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Tagove


Tagove provides best class live chat software with video chat, and co-browsing to increase sales conversion, improve support. Trusted by 8800+ companies

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niki.ai


Talk To Niki and get things done. Experience the ease and convenience of making online transactions on chat. Get offers and save money on bus booking, hotel booking, recharges, bill payments and a lot more.

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Talkus


Talkus turns Slack into a simple help desk platform. Get all the necessary tools to provide awesome experiences to your clients: live chat, phone, text, emails and social media, knowledge base.

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Tawk.to


tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

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MyLiveChat


The 100% FREE live chat Software! Add Live Chat Software to your Website. Engage your visitors. 250000+ live chat accounts and growing. It is free, powerful and stable!

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CustomerGauge


The world's first Monetized Net Promoter software utilizing Voice of the Customer data to prove the ROI of Customer Experience for companies around the world.

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Tokbox


TokBox’s WebRTC platform, OpenTok, makes it possible to add live video, voice and messaging to websites, iOS, and Android apps. 30-day free trial.

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Ongair


Use Instant Messaging for Customer Support using Ongair

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Velaro


Velaro is the top-rated live chat software for websites. Learn why leading enterprises trust Velaro to engage visitors in real time.

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TouchCommerce


View our digital customer engagement products to learn how this unified platform can help target visitors at the right time across all digital channels.

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ApexChat


We chat with your website visitors with our unique live chat conversion software and live chat agents. Boost your conversions and generate 40% more leads.

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Collect.chat


We give you fully automated chatbot for websites. We put automation first so your company can offer scalable live data collection over chat on your site and embed by integrating one line of code. Get your free chatbot for website using drag and drop bot maker. Installing chatbot for wordpress and chatbot for shopify is super easy.

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Wizu


Wizu is a chatbot for conversational surveys allowing customers to feedback on customer experience, NPS voice of the customer and more.

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