Dean Cruddace

Updated: October 18 2021

Reputation Management Tools

Community and review tools help your business improve its reputation, expanding your brand’s online exposure. They give you the ability to track any online mention of your business, allowing you to keep a close eye on the different online communities likely to engage with and mention your brand. You can connect with your customers where they spend time online; open a dialogue; and make sure they feel important. Community and review tools allow you to engage with your audience, develop new leads, and have a say in how people talk about your brand online. More businesses are adopting community marketing strategies to form an engaging brand presence with a community of customers. Of course, these groups can occur in many different places, such as social media sites or dedicated forums, but they are not always created by businesses.

How Do Reputation Management Tools Work?

However, with the right tools in place, your business will be able to track its mentions across the web and keep on top of different communities, as well as leveraging this technology to gain valuable insights. In this extensive list of community and reviews tools, here, you’ll have access to up-to-date knowledge to implement effective community marketing strategies. Covering a range of different needs, community and reviews tools are diverse in purpose, which means that no matter what your needs, you’ll find the right tools within this list for your business. These tools allow you to connect with your customers and make them feel important (which of course they are!), helping you to build strong relationships with your customers.

How Do Reputation Management Tools Help?

By utilising this technology, community and reviews tools give your business access to your audience, allowing you to gain valuable knowledge and a deep understanding of your customers. From engaging with your audience to accessing new leads, these tools cover a whole host of different purposes that you can use to your advantage. With the tools available here, you can leverage this technology to implement effective community marketing campaigns that help to guarantee success in developing strong relationships with customers, improving brand loyalty and a positive business reputation.


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90 of the Best Reputation Management Tools

All of the following Reputation Management Tools have been reviewed, links you follow are sometimes affiliate links and some Reputation Management Tools have been listed because they offer a great solution to a Reputation Management process.

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WotLab


✓ Award-winning forum software with an integrated CMS ✓ GDPR-compliant ✓ SEO ✓ Made in Germany

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XenForo


A compelling community experience. Intuitive. Social. Engaging. Fast. XenForo brings a fresh outlook to forum software.

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PowerReviews


A platform to increase product ratings & reviews, site traffic & conversion. Learn more about PowerReviews ratings and review software today!

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BazaarVoice


Bazaarvoice connects you to consumers so they can discover you, be inspired to choose you, and buy with confidence. Data and content from our shopping network power insights that help you understand and delight consumers.

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Bqool


Best Amazon Software - BQool fast automatic repricing wins Buy Box & automates review request email to increase positive feedback and Amazon product review.

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ReviewInc


Best Online Review Management Software to monitor, manage and improve your online reputation – detailed review reports with reputation management dashboards to enhance your brand awareness, get you more customer reviews and manage customer feedback ⭐⭐⭐⭐⭐

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BirdEye


BirdEye is the all-in-one customer experience software: Online Reviews, Social, Surveys, Insights, Reputation. Get more reviews & customers with no extra work.

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Broadly


Broadlys software helps your business look great online. Get more positive online reviews, keep negative feedback offline, and attract more customers.

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Buffer


Buffer is an intuitive social media management platform trusted by brands, businesses, agencies, and individuals to help drive social media results.

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vBulletin


Build a community website with the leading forum software, vBulletin 5 Connect, or in the cloud on vB Cloud!

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inSided


Build a customer community to help your customers with their questions. Get them quality answers from the best possible experts, by leveraging an online community platform. Integrate user generated content into all parts of your website, making getting answers effortless.

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TrustSpot


Collect and display customer reviews and photos

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Forumbee


Community forums software by Forumbee. Discussion forums, Q&A forums, feedback forums, and knowledgebase tools. Easy to use, hosted in the cloud. Free 30 day trial!

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Crowded Communities


Community software designed with our customers in mind. Find out how to create, manage and engage your community with Crowded.

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Connectivity


Connectivity provides companies with customer intelligence solutions. Monitor reviews across 100s of sites & perform local listing management. Learn more!

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ConsumerAffairs


ConsumerAffairs.com: Knowledge is Power! Consumer news, reviews, complaints, resources, safety recalls

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Mightybell


Create a beautiful website and membership community online for your fans with Mighty Networks. Download the app and get started for free.

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Nabble


Create a free forum online in less than one minute. All forums are embeddable and fully customizable with scripting language. Choose a unique style and build a discussion board for your community.

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Telligent


Create incredible customer communities on the world’s most flexible framework. Telligent Community - powering innovative online communities for engagement, insights, and support.

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ShopperApproved


Customer Reviews by Shopper Approved - Our Customer Review Software makes for an easy 2-step review process to produce 70 times more Business Reviews & ratings.

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Discourse


Discourse is modern forum software for your community. Use it as a mailing list, discussion forum, long-form chat room, and more!

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Disqus


Disqus offers the best add-on tools for websites to increase engagement. We help publishers power online discussions with comments and earn revenue with native advertising.

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Duplie


Duplie helps non-profit and nonprofit organizations delivering volunteer management, fundraising, donations and registration.

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eKomi


eKomi is the only Goldman Sachs backed Ratings & Reviews collection company that is accredited by Google, Bing and Yahoo. Get your Seller Ratings activated and stars on Google Adwords. Take advantage of eKomi's top-of-the-line technology, helping you to collect more and better quality Ratings and Reviews for Search Engines, which translate into higher conversion rates, decreased returns, and greater client satisfaction.

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Vanilla Forums


Engage your customers with a vibrant and modern online customer community forum. A customer community helps to increases loyalty, reduce support costs and deliver feedback.

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Viafoura


Experience the market-leading Viafoura audience engagement and development platform. Offering media, broadcast and entertainment brands user registration, comment moderation, analytics, push notifications and more.

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Flarum


Flarum is the next-generation forum software that makes online discussion fun. It's simple, fast, and free.

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ReviewBuzz


For consumers, write your online reviews here. For businesses, discover how ReviewBuzz helps you get more 5-star reviews on sites that matter most.

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Muut


Forums, commenting and messaging right on your site. Unlimited posts, users and traffic, for free.

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bbPress


Forums, made the WordPress way

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FeedbackExpress


Free 30-day trial. Best Amazon Feedback Software. Remove negative feedback. Increase your Amazon feedback rating. Get more product reviews!

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BuddyPress


Fun & flexible software for online communities, teams, and groups

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GetSatisfaction


Get Satisfaction is the leading customer engagement platform that helps companies build better relationships with their customers and prospects, through the best online customer community.

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Grade.us


Grade.us is simply the most powerful SaaS platform out there for complete online review management and marketing.

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Hivebrite


Hivebrite is the all-in-one platform to manage and engage all types of private communities: alumni, corporate alumni, professional networks, nonprofits...

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Hoopla


Hoop.la is a hosted (SaaS) branded online community platform that increases engagement of customers, employees, influencers, fans, and advocates.

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Field Solution Group


Improving your business's reputation, one review at a time. Field Solution Group will increase your business's revenue and keep your business ahead of the competition by engaging new customers through positive customer reviews and engagement.

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PublicInput.com


Increase community engagement and build trust with the leading community engagement software for government agencies and consultants.

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Cackle


Install on your website or online store services Cackle: Comments, Reviews, Live Chat, Polls to increase traffic, improve the speed and conversion site

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IntenseDebate


IntenseDebate's comment system enhances and encourages conversation on your blog or website.

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Invision Power Services


Invision Community is a leading platform for building vibrant communities with forums, eCommerce, content management, image galleries and more.

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Lithium


Lithium social media software provides on-demand, hosted forums, chats for businesses. Solve your social media marketing problems and learn more today!

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Reviews


Making the world a better place one review at a time.

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Memeni


Memeni - Online Communities That Engage With Your Audience

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Ning


Ning - is the largest online community building platform in the World ★ Create your own social network in a matter of minutes ⚡️ Take your 14 days trial

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NodeBB


NodeBB Forum Software - A better community platform for the modern web. NodeBB is a next generation forum software that's free and easy to use.

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ReviewTrail


Online Business Review Management

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Orankl


Online reviews made easy for any online store. A new solution to increase sales and connect with your customers. Get your access code right now.

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JomSocial


Open Source Community Software | Social Networking with Joomla

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HigherLogic


Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions and stay connected.

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Personify


Personify is the leading provider of constituent management software helping associations, nonprofits, and health and wellness organizations of all sizes transform their organizations.

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UBBCentral


PHP Forum Software, Photo Gallery, Portal.

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Podium


Podium helps your business build brand trust through more customer reviews, facilitating customer interaction, and managing customer feedback and online reviews in one place.

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RenegadeWorks


RenegadeWorks is Reputation Management & Referrals Marketing Software. Grow market share, gain customers and protect your brand.

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CustomerLobby


Repeat customer & reviews software for service businesses. (510) 230-0588 Complete solution to generate more repeat customers and online reviews. CustomerLobby.com

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RatePanda


Repuno is your one-stop review management platform

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Reputology


Reputology is the best-of-breed review monitoring & feedback solution for multi-location businesses. Monitor Facebook, Google, comment cards & more.

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ReviewWave


Review Wave platform helps you increase and automate your review management process getting more customer feedback, testimonials and ultimately 5 star online reviews. Simple To Use. FREE DEMO.

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ReviewCaddy


ReviewCaddy helps sellers to collect product reviews and ratings from their customers. supports integrating rating review with Shopify, Bigcommerce, Magento, OpenCart, Drupal and many other Ecommerce platforms and other CMS

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ReviewTrackers


ReviewTrackers is todays premier online review management solution and the best way for enterprises to measure the customer experience.

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Reziew


Reziew

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SafeHarbor


Safeharbor offers cutting-edge customer self-service forum, FAQ and knowledge base software. Flexible, easy-to-use troubleshooting, workflows and more.

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SearchBlox


SearchBlox is an enterprise search, sentiment analysis and text analytics platform for websites, intranets, file folders, databases and social content.

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Shindig


Shindig - We power large scale video chat events, classes, communities and more

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ShoutAboutUs


Shout About Us helps your business generate, listen and respond to online reviews. Our easy-to-use online review management system helps your online ratings improve quickly. Our mobile app lets you respond on the go with EZ Response™ technology and our ResponseScribe™ delivers professionally crafted custom responses.

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introNetworks


Social Networking Platform for Private Online Communities

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BoonEx


Social networking software, mobile apps, support and extensions. Launch your own web-community site today!

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SocialEngine


SocialEngine is an award winner for Best Social Network Software, and a leading online community software to power social media websites. Build or create your own social network with SocialEngine.

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Spot.IM


Take back ownership of your audience by building a thriving social community to drive conversation, pageviews, clicks, and revenue.

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ZetaBoards


Tapatalk the world's leading mobile platform for building great communities online

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NiceJob


The easiest way to get more reviews, and build your reputation. Create social media buzz, improve your SEO and win more sales.

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PlushForums


The easy way to build a great community. Plush is the most polished, user-friendly forum software ever. Free for 14 days, cancel any time.

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TurnTo Networks


The most innovative customer content application suite including Community Q&A, Ratings & Reviews, Checkout Comments, and Visual Reviews

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NationBuilder


The world's first platform for leaders, handcrafted from scratch to help you grow your community and lead them to action.

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Awar.io


Track mentions of your brand and competitors across the web, discover your niche influencers, engage with customers, and find new sales leads on social media. Start for free!

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Oxwall


Turnkey solutions for your social community. Custom projects with personal customer service. Create your own social network of any size with our help!

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CMNTY


Use CMNTY's powerful community platform to build an online collective around a brand and gain a deep understanding of your audience.

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Verified Reviews


verified-reviews is a solution specialising in gathering customer reviews. A trusted third party, try it for free and with no obligation.

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VisionCritical


Vision Criticals customer intelligence software enables companies to build engaged insight communities that offer real-time feedback. Learn more today!

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ReviewJump


Want more referrals, 5-star reviews, and better employees? Come check out RevenueJump and well show you how we make it easy.

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Feefo


We are a leading online reviews platform trusted by thousands. See how Feefo can help your business or read real reviews from genuine customers like you!

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Reevoo


We help some of the world’s smartest companies talk with, listen to and learn from their customers with reviews, feedback & user-generated content.

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ReviewPush


We make online review management easy. Dont miss another review. ReviewPush collects all your online reviews in one place. Free 30-Day Trial.

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Spectrum


We provide AI data enrichment solutions that convert unstructured content into feature rich data for social apps & B2B platforms.

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Objection


We take an unbiased approach to identifying fraudulent reviews using Artificial Intelligence.

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Reputation.com


We turn customers into local advocates by building your online reputation, improving service experience, and driving financial results. today.

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TrustPilot


We're all about consumer reviews. Get the real inside story from shoppers like you. Read, write and share reviews on Trustpilot today.

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WorkOutLoud


WorkOutLoud helps organizations build meaningful customer communities. Free Trial • Easy Set-up • Feature-Rich • Private and Secure

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Yotpo


Yotpo is a commerce marketing cloud with the most advanced solutions for customer reviews, visual marketing, loyalty, and referrals.

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Zapnito


Zapnito is the platform for creating expert networks, which promote thought leadership and foster collaboration, connecting brands and their communities to build engagement and trust.

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