Reputation Management Tools

Reputation goes a long way when it comes to business, and with the rise of the internet it’s become easier for customers to share their opinions and reviews about your business.

Community and review tools help your business improve its reputation, expanding your brand’s online exposure.

They give you the ability to track any online mention of your business, allowing you to keep a close eye on the different online communities likely to engage with and mention your brand.

You can connect with your customers where they spend time online; open a dialogue; and make sure they feel important. Community and review tools allow you to engage with your audience, develop new leads, and have a say in how people talk about your brand online.

More businesses are adopting community marketing strategies to form an engaging brand presence with a community of customers. Of course, these groups can occur in many different places, such as social media sites or dedicated forums, but they are not always created by businesses.

However, with the right tools in place, your business will be able to track its mentions across the web and keep on top of different communities, as well as leveraging this technology to gain valuable insights.

In this extensive list of community and reviews tools, here, you’ll have access to up-to-date knowledge to implement effective community marketing strategies.

Covering a range of different needs, community and reviews tools are diverse in purpose, which means that no matter what your needs, you’ll find the right tools within this list for your business.

These tools allow you to connect with your customers and make them feel important (which of course they are!), helping you to build strong relationships with your customers.

By utilising this technology, community and reviews tools give your business access to your audience, allowing you to gain valuable knowledge and a deep understanding of your customers.

From engaging with your audience to accessing new leads, these tools cover a whole host of different purposes that you can use to your advantage.

With the tools available here, you can leverage this technology to implement effective community marketing campaigns that help to guarantee success in developing strong relationships with customers, improving brand loyalty and a positive business reputation.

  • Objection
    We take an unbiased approach to identifying fraudulent reviews using Artificial Intelligence.
  • WotLab
    ✓ Award-winning forum software with an integrated CMS ✓ GDPR-compliant ✓ SEO ✓ Made in Germany
  • XenForo
    A compelling community experience. Intuitive. Social. Engaging. Fast. XenForo brings a fresh outlook to forum software.
  • PowerReviews
    A platform to increase product ratings & reviews, site traffic & conversion. Learn more about PowerReviews ratings and review software today!
  • BazaarVoice
    Bazaarvoice connects you to consumers so they can discover you, be inspired to choose you, and buy with confidence. Data and content from our shopping network power insights that help you understand and delight consumers.
  • Bqool
    Best Amazon Software - BQool fast automatic repricing wins Buy Box & automates review request email to increase positive feedback and Amazon product review.
  • ReviewInc
    Best Online Review Management Software to monitor, manage and improve your online reputation – detailed review reports with reputation management dashboards to enhance your brand awareness, get you more customer reviews and manage customer feedback ⭐⭐⭐⭐⭐
  • BirdEye
    BirdEye is the all-in-one customer experience software: Online Reviews, Social, Surveys, Insights, Reputation. Get more reviews & customers with no extra work.
  • Broadly
    Broadlys software helps your business look great online. Get more positive online reviews, keep negative feedback offline, and attract more customers.
  • Buffer
    Buffer is an intuitive social media management platform trusted by brands, businesses, agencies, and individuals to help drive social media results.
  • vBulletin
    Build a community website with the leading forum software, vBulletin 5 Connect, or in the cloud on vB Cloud!
  • inSided
    Build a customer community to help your customers with their questions. Get them quality answers from the best possible experts, by leveraging an online community platform. Integrate user generated content into all parts of your website, making getting answers effortless.
  • TrustSpot
    Collect and display customer reviews and photos
  • Forumbee
    Community forums software by Forumbee. Discussion forums, Q&A forums, feedback forums, and knowledgebase tools. Easy to use, hosted in the cloud. Free 30 day trial!
  • Crowded Communities
    Community software designed with our customers in mind. Find out how to create, manage and engage your community with Crowded.
  • Connectivity
    Connectivity provides companies with customer intelligence solutions. Monitor reviews across 100s of sites & perform local listing management. Learn more!
  • ConsumerAffairs Knowledge is Power! Consumer news, reviews, complaints, resources, safety recalls
  • Mightybell
    Create a beautiful website and membership community online for your fans with Mighty Networks. Download the app and get started for free.
  • Nabble
    Create a free forum online in less than one minute. All forums are embeddable and fully customizable with scripting language. Choose a unique style and build a discussion board for your community.
  • Telligent
    Create incredible customer communities on the world’s most flexible framework. Telligent Community - powering innovative online communities for engagement, insights, and support.
  • ShopperApproved
    Customer Reviews by Shopper Approved - Our Customer Review Software makes for an easy 2-step review process to produce 70 times more Business Reviews & ratings.
  • Discourse
    Discourse is modern forum software for your community. Use it as a mailing list, discussion forum, long-form chat room, and more!
  • Disqus
    Disqus offers the best add-on tools for websites to increase engagement. We help publishers power online discussions with comments and earn revenue with native advertising.
  • Duplie
    Duplie helps non-profit and nonprofit organizations delivering volunteer management, fundraising, donations and registration.
  • eKomi
    eKomi is the only Goldman Sachs backed Ratings & Reviews collection company that is accredited by Google, Bing and Yahoo. Get your Seller Ratings activated and stars on Google Adwords. Take advantage of eKomi's top-of-the-line technology, helping you to collect more and better quality Ratings and Reviews for Search Engines, which translate into higher conversion rates, decreased returns, and greater client satisfaction.
  • Vanilla Forums
    Engage your customers with a vibrant and modern online customer community forum. A customer community helps to increases loyalty, reduce support costs and deliver feedback.
  • Viafoura
    Experience the market-leading Viafoura audience engagement and development platform. Offering media, broadcast and entertainment brands user registration, comment moderation, analytics, push notifications and more.
  • Flarum
    Flarum is the next-generation forum software that makes online discussion fun. It's simple, fast, and free.
  • ReviewBuzz
    For consumers, write your online reviews here. For businesses, discover how ReviewBuzz helps you get more 5-star reviews on sites that matter most.
  • Muut
    Forums, commenting and messaging right on your site. Unlimited posts, users and traffic, for free.
  • bbPress
    Forums, made the WordPress way
  • FeedbackExpress
    Free 30-day trial. Best Amazon Feedback Software. Remove negative feedback. Increase your Amazon feedback rating. Get more product reviews!
  • BuddyPress
    Fun & flexible software for online communities, teams, and groups
  • GetSatisfaction
    Get Satisfaction is the leading customer engagement platform that helps companies build better relationships with their customers and prospects, through the best online customer community.
  • is simply the most powerful SaaS platform out there for complete online review management and marketing.
  • Hivebrite
    Hivebrite is the all-in-one platform to manage and engage all types of private communities: alumni, corporate alumni, professional networks, nonprofits...
  • Hoopla is a hosted (SaaS) branded online community platform that increases engagement of customers, employees, influencers, fans, and advocates.
  • Field Solution Group
    Improving your business's reputation, one review at a time. Field Solution Group will increase your business's revenue and keep your business ahead of the competition by engaging new customers through positive customer reviews and engagement.
    Increase community engagement and build trust with the leading community engagement software for government agencies and consultants.
  • Cackle
    Install on your website or online store services Cackle: Comments, Reviews, Live Chat, Polls to increase traffic, improve the speed and conversion site
  • IntenseDebate
    IntenseDebate's comment system enhances and encourages conversation on your blog or website.
  • Invision Power Services
    Invision Community is a leading platform for building vibrant communities with forums, eCommerce, content management, image galleries and more.
  • Lithium
    Lithium social media software provides on-demand, hosted forums, chats for businesses. Solve your social media marketing problems and learn more today!
  • Reviews
    Making the world a better place one review at a time.
  • Memeni
    Memeni - Online Communities That Engage With Your Audience
  • Ning
    Ning - is the largest online community building platform in the World ★ Create your own social network in a matter of minutes ⚡️ Take your 14 days trial
  • NodeBB
    NodeBB Forum Software - A better community platform for the modern web. NodeBB is a next generation forum software that's free and easy to use.
  • ReviewTrail
    Online Business Review Management
  • Orankl
    Online reviews made easy for any online store. A new solution to increase sales and connect with your customers. Get your access code right now.
  • JomSocial
    Open Source Community Software | Social Networking with Joomla
  • HigherLogic
    Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions and stay connected.
  • Personify
    Personify is the leading provider of constituent management software helping associations, nonprofits, and health and wellness organizations of all sizes transform their organizations.
  • UBBCentral
    PHP Forum Software, Photo Gallery, Portal.
  • Podium
    Podium helps your business build brand trust through more customer reviews, facilitating customer interaction, and managing customer feedback and online reviews in one place.
  • RenegadeWorks
    RenegadeWorks is Reputation Management & Referrals Marketing Software. Grow market share, gain customers and protect your brand.
  • CustomerLobby
    Repeat customer & reviews software for service businesses. (510) 230-0588 Complete solution to generate more repeat customers and online reviews.
  • RatePanda
    Repuno is your one-stop review management platform
  • Reputology
    Reputology is the best-of-breed review monitoring & feedback solution for multi-location businesses. Monitor Facebook, Google, comment cards & more.
  • ReviewWave
    Review Wave platform helps you increase and automate your review management process getting more customer feedback, testimonials and ultimately 5 star online reviews. Simple To Use. FREE DEMO.
  • ReviewCaddy
    ReviewCaddy helps sellers to collect product reviews and ratings from their customers. supports integrating rating review with Shopify, Bigcommerce, Magento, OpenCart, Drupal and many other Ecommerce platforms and other CMS
  • ReviewTrackers
    ReviewTrackers is todays premier online review management solution and the best way for enterprises to measure the customer experience.
  • Reziew
  • SafeHarbor
    Safeharbor offers cutting-edge customer self-service forum, FAQ and knowledge base software. Flexible, easy-to-use troubleshooting, workflows and more.
  • SearchBlox
    SearchBlox is an enterprise search, sentiment analysis and text analytics platform for websites, intranets, file folders, databases and social content.
  • Shindig
    Shindig - We power large scale video chat events, classes, communities and more
  • ShoutAboutUs
    Shout About Us helps your business generate, listen and respond to online reviews. Our easy-to-use online review management system helps your online ratings improve quickly. Our mobile app lets you respond on the go with EZ Response™ technology and our ResponseScribe™ delivers professionally crafted custom responses.
  • introNetworks
    Social Networking Platform for Private Online Communities
  • BoonEx
    Social networking software, mobile apps, support and extensions. Launch your own web-community site today!
  • SocialEngine
    SocialEngine is an award winner for Best Social Network Software, and a leading online community software to power social media websites. Build or create your own social network with SocialEngine.
  • Spot.IM
    Take back ownership of your audience by building a thriving social community to drive conversation, pageviews, clicks, and revenue.
  • ZetaBoards
    Tapatalk the world's leading mobile platform for building great communities online
  • NiceJob
    The easiest way to get more reviews, and build your reputation. Create social media buzz, improve your SEO and win more sales.
  • PlushForums
    The easy way to build a great community. Plush is the most polished, user-friendly forum software ever. Free for 14 days, cancel any time.
  • TurnTo Networks
    The most innovative customer content application suite including Community Q&A, Ratings & Reviews, Checkout Comments, and Visual Reviews
  • NationBuilder
    The world's first platform for leaders, handcrafted from scratch to help you grow your community and lead them to action.
    Track mentions of your brand and competitors across the web, discover your niche influencers, engage with customers, and find new sales leads on social media. Start for free!
  • Oxwall
    Turnkey solutions for your social community. Custom projects with personal customer service. Create your own social network of any size with our help!
    Use CMNTY's powerful community platform to build an online collective around a brand and gain a deep understanding of your audience.
  • Verified Reviews
    verified-reviews is a solution specialising in gathering customer reviews. A trusted third party, try it for free and with no obligation.
  • VisionCritical
    Vision Criticals customer intelligence software enables companies to build engaged insight communities that offer real-time feedback. Learn more today!
  • ReviewJump
    Want more referrals, 5-star reviews, and better employees? Come check out RevenueJump and well show you how we make it easy.
  • Feefo
    We are a leading online reviews platform trusted by thousands. See how Feefo can help your business or read real reviews from genuine customers like you!
  • Reevoo
    We help some of the world’s smartest companies talk with, listen to and learn from their customers with reviews, feedback & user-generated content.
  • ReviewPush
    We make online review management easy. Dont miss another review. ReviewPush collects all your online reviews in one place. Free 30-Day Trial.
  • Spectrum
    We provide AI data enrichment solutions that convert unstructured content into feature rich data for social apps & B2B platforms.
    We turn customers into local advocates by building your online reputation, improving service experience, and driving financial results. today.
  • TrustPilot
    We're all about consumer reviews. Get the real inside story from shoppers like you. Read, write and share reviews on Trustpilot today.
  • WorkOutLoud
    WorkOutLoud helps organizations build meaningful customer communities. Free Trial • Easy Set-up • Feature-Rich • Private and Secure
  • Yotpo
    Yotpo is a commerce marketing cloud with the most advanced solutions for customer reviews, visual marketing, loyalty, and referrals.
  • Zapnito
    Zapnito is the platform for creating expert networks, which promote thought leadership and foster collaboration, connecting brands and their communities to build engagement and trust.

The tools here have been manually curated as part of the larger set of marketing tools, if you have a suggestion to add to the list or would like to sponsor this list, get in touch.

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