Reputation goes a long way when it comes to business, and with the rise of the internet it’s become easier for customers to share their opinions and reviews about your business.
Community and review tools help your business improve its reputation, expanding your brand’s online exposure.
They give you the ability to track any online mention of your business, allowing you to keep a close eye on the different online communities likely to engage with and mention your brand.
You can connect with your customers where they spend time online; open a dialogue; and make sure they feel important. Community and review tools allow you to engage with your audience, develop new leads, and have a say in how people talk about your brand online.
More businesses are adopting community marketing strategies to form an engaging brand presence with a community of customers. Of course, these groups can occur in many different places, such as social media sites or dedicated forums, but they are not always created by businesses.
However, with the right tools in place, your business will be able to track its mentions across the web and keep on top of different communities, as well as leveraging this technology to gain valuable insights.
In this extensive list of community and reviews tools, here, you’ll have access to up-to-date knowledge to implement effective community marketing strategies.
Covering a range of different needs, community and reviews tools are diverse in purpose, which means that no matter what your needs, you’ll find the right tools within this list for your business.
These tools allow you to connect with your customers and make them feel important (which of course they are!), helping you to build strong relationships with your customers.
By utilising this technology, community and reviews tools give your business access to your audience, allowing you to gain valuable knowledge and a deep understanding of your customers.
From engaging with your audience to accessing new leads, these tools cover a whole host of different purposes that you can use to your advantage.
With the tools available here, you can leverage this technology to implement effective community marketing campaigns that help to guarantee success in developing strong relationships with customers, improving brand loyalty and a positive business reputation.
BazaarVoice Bazaarvoice connects you to consumers so they can discover you, be inspired to choose you, and buy with confidence. Data and content from our shopping network power insights that help you understand and delight consumers.Learn more about BazaarVoice
Bqool Best Amazon Software - BQool fast automatic repricing wins Buy Box & automates review request email to increase positive feedback and Amazon product review.Learn more about Bqool
ReviewInc Best Online Review Management Software to monitor, manage and improve your online reputation – detailed review reports with reputation management dashboards to enhance your brand awareness, get you more customer reviews and manage customer feedback ⭐⭐⭐⭐⭐Learn more about ReviewInc
BirdEye BirdEye is the all-in-one customer experience software: Online Reviews, Social, Surveys, Insights, Reputation. Get more reviews & customers with no extra work.Learn more about BirdEye
Broadly Broadlys software helps your business look great online. Get more positive online reviews, keep negative feedback offline, and attract more customers.Learn more about Broadly
Buffer Buffer is an intuitive social media management platform trusted by brands, businesses, agencies, and individuals to help drive social media results.Learn more about Buffer
inSided Build a customer community to help your customers with their questions. Get them quality answers from the best possible experts, by leveraging an online community platform. Integrate user generated content into all parts of your website, making getting answers effortless.Learn more about inSided
Nabble Create a free forum online in less than one minute. All forums are embeddable and fully customizable with scripting language. Choose a unique style and build a discussion board for your community.Learn more about Nabble
Telligent Create incredible customer communities on the world’s most flexible framework. Telligent Community - powering innovative online communities for engagement, insights, and support.Learn more about Telligent
Disqus Disqus offers the best add-on tools for websites to increase engagement. We help publishers power online discussions with comments and earn revenue with native advertising.Learn more about Disqus
Duplie Duplie helps non-profit and nonprofit organizations delivering volunteer management, fundraising, donations and registration.Learn more about Duplie
eKomi eKomi is the only Goldman Sachs backed Ratings & Reviews collection company that is accredited by Google, Bing and Yahoo. Get your Seller Ratings activated and stars on Google Adwords. Take advantage of eKomi's top-of-the-line technology, helping you to collect more and better quality Ratings and Reviews for Search Engines, which translate into higher conversion rates, decreased returns, and greater client satisfaction.Learn more about eKomi
Viafoura Experience the market-leading Viafoura audience engagement and development platform. Offering media, broadcast and entertainment brands user registration, comment moderation, analytics, push notifications and more.Learn more about Viafoura
GetSatisfaction Get Satisfaction is the leading customer engagement platform that helps companies build better relationships with their customers and prospects, through the best online customer community.Learn more about GetSatisfaction
Hivebrite Hivebrite is the all-in-one platform to manage and engage all types of private communities: alumni, corporate alumni, professional networks, nonprofits...Learn more about Hivebrite
Hoopla Hoop.la is a hosted (SaaS) branded online community platform that increases engagement of customers, employees, influencers, fans, and advocates.Learn more about Hoopla
Field Solution Group Improving your business's reputation, one review at a time. Field Solution Group will increase your business's revenue and keep your business ahead of the competition by engaging new customers through positive customer reviews and engagement.Learn more about Field Solution Group
HigherLogic Organizations worldwide use Higher Logic to bring people all together, by giving their community a home where they can interact, share ideas, answer questions and stay connected.Learn more about HigherLogic
Personify Personify is the leading provider of constituent management software helping associations, nonprofits, and health and wellness organizations of all sizes transform their organizations.Learn more about Personify
Podium Podium helps your business build brand trust through more customer reviews, facilitating customer interaction, and managing customer feedback and online reviews in one place.Learn more about Podium
Reputology Reputology is the best-of-breed review monitoring & feedback solution for multi-location businesses. Monitor Facebook, Google, comment cards & more.Learn more about Reputology
ReviewWave Review Wave platform helps you increase and automate your review management process getting more customer feedback, testimonials and ultimately 5 star online reviews. Simple To Use. FREE DEMO.Learn more about ReviewWave
ReviewCaddy ReviewCaddy helps sellers to collect product reviews and ratings from their customers. supports integrating rating review with Shopify, Bigcommerce, Magento, OpenCart, Drupal and many other Ecommerce platforms and other CMSLearn more about ReviewCaddy
ShoutAboutUs Shout About Us helps your business generate, listen and respond to online reviews. Our easy-to-use online review management system helps your online ratings improve quickly. Our mobile app lets you respond on the go with EZ Response™ technology and our ResponseScribe™ delivers professionally crafted custom responses.Learn more about ShoutAboutUs
SocialEngine SocialEngine is an award winner for Best Social Network Software, and a leading online community software to power social media websites. Build or create your own social network with SocialEngine.Learn more about SocialEngine
Spot.IM Take back ownership of your audience by building a thriving social community to drive conversation, pageviews, clicks, and revenue.Learn more about Spot.IM
Awar.io Track mentions of your brand and competitors across the web, discover your niche influencers, engage with customers, and find new sales leads on social media. Start for free!Learn more about Awar.io
Oxwall Turnkey solutions for your social community. Custom projects with personal customer service. Create your own social network of any size with our help!Learn more about Oxwall
CMNTY Use CMNTY's powerful community platform to build an online collective around a brand and gain a deep understanding of your audience.Learn more about CMNTY
Yotpo Yotpo is a commerce marketing cloud with the most advanced solutions for customer reviews, visual marketing, loyalty, and referrals.Learn more about Yotpo
Zapnito Zapnito is the platform for creating expert networks, which promote thought leadership and foster collaboration, connecting brands and their communities to build engagement and trust.Learn more about Zapnito
The tools here have been manually curated as part of the larger set of marketing tools, if you have a suggestion to add to the list or would like to sponsor this list, get in touch.
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