Call tracking software is becoming an important component of sales and marketing campaigns as more and more marketers recognise the value of phone calls in the customer journey.
Given the ever-increasing power of online marketing, many businesses underestimate the importance of telecoms and the role a phone call can play in your customer journey.
Call analytics & management tools can help you improve your sales and customer calls by tracking, analysing, and managing your calls at every step.
The data collected by these tools gives you the insight you need to improve how, when, and why you talk to customers. Call analytics and management tools can also help your business with upselling and cross-selling, vastly increasing your overall revenue.
This technology will help your business to collect, analyse and measure its call data. For example, no matter the source, call analytics and management tools allow you to identify where your inbound phone leads are coming from, whether it’s a print ad or an online advert.
The data provided by these tools also helps to ensure that you are optimising your marketing spend. If you’re looking to improve customer satisfaction or seek new opportunities for up-selling and cross-selling, then these tools are critical to implementing your strategy.
These tools also make understanding your customer easier, helping to better your relationship with your audience. Here, within this extensive collection of tools, you’ll be able to find the right call analytics and management software to suit your business or brand – no matter what your needs.
Knowing where your calls are coming from, and learning more about your customers and their journey will help you to implement a more memorable and engaging customer experience. Learning how to use these valuable analytics and insights opens up a range of different opportunities for your business to improve on.
Not only does this technology allow you to improve customer experiences and optimise your marketing spend, but you can also improve sales staff and productivity too.
This software can help sales reps route high-quality leads to the right agents quickly, as well as identify effective sales techniques, enabling you to build your workface using technology in your grasp.
Clixtell Call tracking analytics & Click fraud protection - PPC, SEO, Social & Direct marketing. Maximize profit & ROI: Stop Click Fraud. Track & Record Sales Calls.Learn more about Clixtell
Gong Generate more revenue by having better sales conversations with the #1 conversation intelligence platform for salesLearn more about Gong
Waybeo A Call Intelligence platform for marketers to drive revenue through ad-driven phone calls. With Call tracking, marketers can improve ROI.Learn more about Waybeo
NectarDesk Best call center software for your business. Use Nectar Desk and integrate with your CRM to automatically create contacts and deals. Free trial availableLearn more about NectarDesk
Call Box Call Box provides call tracking services that enable companies to increase their marketing effectiveness, capture additional sales opportunities, and improve customer service.Learn more about Call Box
Call Sumo Call Sumo is the most comprehensive and intelligent call tracking software. It allows you to take advantage of marketing techniques that Fortune 500 companies use all the time.Learn more about Call Sumo
AddSource Call Tracking & Call Analytics service by AddSource - Gain critical insights from incoming calls, optimize your PPC, SEO and marketing efforts. Maximize your ROI!Learn more about AddSource
Convirza Call tracking and call analysis to enhance your traditional and digital marketing. Quickly grow ROI with call tracking and advanced call analytics software, machine learning, automated call actions, and dozens of call success indicators.Learn more about Convirza
MaTelSo Call Tracking by matelso - Das Marketing Tool zur Auswertung von Telefonanrufen für Unternehmen, Agenturen, Marktplätze & Portale.Learn more about MaTelSo
CallSource CallSource is the industry leader for call tracking, lead management and business analytic solutions. Maximize your marketing dollars and get measured resultsLearn more about CallSource
Callstats io callstats.io is an analytics, diagnostics, and optimizations solution for WebRTC. We manage the performance of real-time voice and video communications, enabling organizations to rapidly troubleshoot issues and deliver high quality services to their users. We help developers, CTOs, Product Managers to build better real-time communication products.Learn more about Callstats io
MightyCall Choose your own virtual phone number for the U.S. and Canada to manage your business straight from your phone. Opt for a vanity number to identify your brand, or go with a toll-free or local number to focus your business either nationally or locally.Learn more about MightyCall
Gryphon Gryphon Networks, a SaaS company located in Boston, is a leader in real-time cloud-based sales and marketing effectiveness. Gryphons sales and marketing effectiveness SaaS provides you with the visibility of daily sales and marketing activities. Learn more at 617-279-2600.Learn more about Gryphon
IOVOX Improve call productivity and organization today with iovox. Easily tag, flag and share your call notes. You can also create task reminders for yourself or co-workers. Simply download the iovox app today to get started.Learn more about IOVOX
Ringio Improve caller productivity and gain insights into your team's activities with our CRM integrated calling platform for sales and customer support.Learn more about Ringio
CallAction Inbound call marketing automation software. Easily, capture, track and respond to your inbound calls for increased engagement and conversions with Call Action.Learn more about CallAction
OnviCord Intelligent Automation and Customer Experience Management solutions automate and unify customer interactions and business transactions for contact centers and enterprises.Learn more about OnviCord
Invoca Invoca provides complete call intelligence. Drive, track and automate inbound calls for better leads, greater marketing insight, and more customers.Learn more about Invoca
JustCall JustCall is a cloud-based phone system for your business. Integrates with HubSpot, Intercom, Pipedrive, Salesforce & other CRM/Helpdesk tools. Available on web, mobile and desktop.Learn more about JustCall
Marchex Marchex helps you find more of your best customers and drive revenue with intelligent call data. Learn more about call analytics and conversational A.I.Learn more about Marchex
Mattersight Mattersight helps premier brands have better conversations with their customers with transformative contact center technology. Explore our products suites: Predictive Behavioral Routing, Capture, Analytics, and Productivity.Learn more about Mattersight
Avidtrak Multi-featured Software for Call Tracking, Recording & Analytics. Track your Online or Offline Ad Campaigns. Improve ROI. Signup for AvidTrak Call Tracking!Learn more about Avidtrak
Rambl Rambl is designed for inside sales teams. Reps love Rambl because its the fastest way to place and log sales calls to CRM. Sales managers love the visibility and accountability of call performance, including sales qualification scoring.Learn more about Rambl
ExecVision See how our conversation intelligence platform provides insight into critical moments within your B2B & B2C conversations, helping to improve close rates and customer relationships, while making call coaching both easy and effective.Learn more about ExecVision
Talkdesk Take your contact center into the digital age with a modern cloud solution. Talkdesks intuitive user experience increases productivity, while 30+ out-of-the-box integrations allow you to take a unified approach to customer service.Learn more about Talkdesk
Tenfold Tenfold helps companies have better customer conversations. Put customer information into action on the phone, every time, in real-time.Learn more about Tenfold
KeyMetric With global toll-free and local number call tracking covering 60+ countries around the globe, KeyMetric is the only solution you need to measure the effectiveness of your online, mobile, digital and offline marketing and advertising investments...Learn more about KeyMetric
Response Tap With Intelligent Call Tracking from ResponseTap, you can finally reveal the campaigns, channels and keywords that make your customers pick up the phone. But don't take our word for it, find out more here.Learn more about Response Tap
The tools here have been manually curated as part of the larger set of marketing tools, if you have a suggestion to add to the list or would like to sponsor this list, get in touch.
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