Agent.ai provides artificial intelligence customer service to help businesses connect with their customers and increase support team productivity. Leverage AI support to boost agent productivity with AI assisted messaging to resolve questions, 24/7
Bolstra is the Customer Success Platform that transforms customer success to customer advocacy. This is accomplished with a platform that provides transparency and consistency while enabling collaboration across departments in the enterprise.
Centralise all your research data and collaborate on insights easily. Trusted by customer-obsessed teams around the world. Start your 14-day free trial today and get instant access to a better way to scale your research operations. Start learn from customers faster today.
Cingo is omni-channel customer service for the mobile generation. With fully-integrated features from live chat to video calling, screensharing, website integration, and mobile SDKs, your customers will be able to reach you from anywhere, anytime, on any device. Want happier customers? Get rid of those outdated, clunky customer service solutions of the past, and choose Cingo.
Collect user feedback and improve your websites, apps and emails with Usabilla's Voice of Customer Solutions. Want to see what Usabilla can do for you? Let us show you with our free, personalized demo and get an inside look at our advanced functionality and features.
Confirmit makes sophisticated research simple and empowers users to capture feedback from customer, product, brand & employee experience. Analyse insights and take business actions using our Voice of the Customer, Voice of the Employee and Market Research Software & Tools
Create engaging customer surveys with Clicktools that map responses directly into Salesforce. Clicktools customer feedback software help you transform your customer experience and get insights for improvement across the whole customer journey.
CXONLCOUD is an all-in-one app built for solo/small businesses to create, manage & measure the end-end customer experience. You can now generate & convert leads, send quotes, manage sales, collect feedback ratings, reviews, recommendations, measure customer loyalty, give awards, rewards & more in simple clicks & fills.
Deliver personal support on phone, email & chat from your browser in a simple & easy to use interface. We make it as easy to talk with your customers as it is with your friends. Dixa can be set up in minutes without assistance from IT and requires no maintenance or installation. 14-day free trial.
Deliver superior support with Helpshift, a customer service platform designed to improve customer satisfaction, optimize service operations and maximize ROI. Our AI-first, bot-powered support software will help you scale the customer experience while making your customers happier than ever.
DigitalCX, CX Company conversation platform, empowers organisations to design, manage and continuously improve smart chatbots or conversational virtual assistants. Improve your customer experience, increase self service adoption and drive higher conversion rates - across channels and devices - without the need to code.
Dossier is an app for organizing customer conversations, no matter where it happens, with zero disruption to the ways you already communicate. Based in San Francisco, Dossier is helping business owners, business professionals and teams around the globe intelligently sync their customer communication channels and organize documents, tasks and more. Welcome to a new way to build better customer relationships and a better business.
Drive positive results for your brand with a customer experience management solution. Find solutions to optimize your customer's experience with InMoment. Drive greater customer loyalty and increase employee engagement with our customer intelligence software, customized for your role or industry.
Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call center applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.
Free helpdesk solution. Works like intranet solution for a company. Includes service request management. You can call it as Helpdesk, complaint management, query management, ticketing software, Service Desk Software. Etc. Asset management, Events and photo gallery, birthday calendar, Chat, Notice board, Employees personal profiles, Knowledge base, Projects and task management, E-Logs is a log book feature, Customer care is a feature for Customer Support.
From website optimization and customer satisfaction surveys to complex customer insight processes integrated with your email campaigns - weve got you covered. Companies from over 70 countries use Survicate. Join them for free!
Generate up to 120% more leads from your website and call back customers in 25 seconds. Shorten lead response time and close more sales. Free lead generation software designed for your company. Try now >>
Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. Collect ideas, feedback, build a knowledge base or community. More than 10,000 businesses use our helpdesk to support their customers. Sign up for a free 30-day trial today!
iDAvatars builds Virtual Customer Assistants (VCAs) that utilize Artificial Intelligence (AI), Natural Language Processing (NLP) and Deep Neural Networks (DNN). We specialize in financial services, education and healthcare.
Improve B2B Experience with a customer experience management platform that aligns data, interactions and deliver accurate insights. Request a demo and start the journey of customer experience optimization. Find out more.
Increase client retention, referrals and leads. Our unique service measures the strength of your client relationships, and tells you how to use their feedback to develop and grow your business. All data is confidential to you. Sign up for a 30-day free trial.
Intelligent engagement that puts customers first. Meet Bold360, a live chat and AI software that is the industry's most tightly integrated live agent and chatbot solution. Learn more about how your company can deliver value with a more human AI today at Bold360.com.
Kustomer is a modern customer service tool that is built around your business and customers. Kustomer unifies all customer history, data, conversations, and business transactions, giving companies a full view of every customers lifetime. Request a demo today.
Layer helps global enterprises deliver fully-branded conversation experiences across mobile, social, and web. Layer’s enterprise-class business conversation platform helps organizations accelerate engagement, increase conversion, and improve the effectiveness of customer service and success. Request a demo today!
M-ize Customer Experience Strategies help company or brands in engagement of customers with one another, with Smart End-To-End Solution like Smart Channel and Smart Blox to Maximize Customer Lifetime value.
Moderna och användarvänliga verktyg för kundservice online. Välj bland smarta funktioner för Chatt, Mail, Forum, FAQ och Sociala medier. Samla all kundservice i ett och samma verktyg! Alltid med personlig service och support och utbildningar på svenska. Boka en gratis demo så visar vi hur det fungerar!
Nateros customer success software helps Customer Success Managers prevent churn, increase expansion, and manage more customers with less effort. Purpose-built for B2B SaaS, Nateros software helps Customer Success teams prioritize, take action, and maximize customer lifetime value.
NICE is the worldwide leading provider of software solutions enabling organizations to improve customer experience, ensure compliance, fight financial crime, and safeguard people and assets. Captures and analyzes structured and unstructured data.
Nickelled's simple software makes building step-by-step website walkthroughs easy and fast. Used for onboarding, training and support by the World Bank, Ebay and more. Instant free trial and zero coding required.
One-click business & growth analytics for Intercom. We import your Intercom data and build professional reports. We have insights on Acquisition, Engagement, Retention, Segments & Tags and Customer Service.
PeopleMetrics helps clients measure and improve the patient experience, B2B client experience, and B2C customer experience. We do this through our enterprise software, full implementation services, and CX expertise.
Preferred Patron is the top Customer Loyalty Software Program for businesses in any industry of any size. You get a complete customer loyalty system, with build-in CRM, promotion and rewards managment, email marketing and SMS text message marketing plus gift card processing.
Primary Intelligence has delivered winning outcomes for B2B marketing, sales, and product leaders through Win Loss Analysis and Customer Experience Analysis since 2000. Full access to our software plus an experienced team of full-time employees dedicated to your account, will help you win more sales and renewals.
Reach greater insights with Snap Surveys. Professional software and expertise to optimize engagement and transform data into knowledge. Learn more about our solutions that fuel a deeper understanding. ISO certified.
Reduce churn and increase revenue with Lumoa's customer experience management software. Understand what drives your customer experience in an easy and affordable manner. Collect, analyze, control and take actions on your customer feedback.
Responster gives you the clarity, collaboration, and control you need to power your feedback process - company-wide. Design and share engaging surveys in minutes and learn how to improve your business with actionable insights in real-time.
salesEQUITY is a Customer Experience Management Application that focuses on measuring your customer journey. We bring to life the different touch points affecting revenue and churn by highlighting and diagnosing problem areas impacting your customers.
Smartlook is a free and intuitive product analytics tool for websites and mobile apps. Visitor recordings, heatmaps, conversion funnels, and automatic event tracking will give you great insights. 50+ integrations with all major solutions. 170K+ happy customers. Try Smartlook for free today!
Start collecting Net Promoter Score (NPS) feedback, analyze insights & close the loop ✓ The leading NPS® platform for e-commerce teams ✓ Customized surveys ✓ High response rates ✓ Real time feedback ✓ Text analytics through Smart Labels ✓ Hosting in Germany ✓ Try zenloop for free and generate immediate insights!
Technology should work the way you do, so you can do your best work. A top-5 global SaaS company, LogMeIn is a market leader in communication & conferencing, identity & access, and customer engagement & support solutions.
The global leader in outsourced inside sales, customer success, and recurring revenue growth and retention solutions, ServiceSource expands customer lifetime value by helping companies to more efficiently and effectively find, convert, grow and retain their B2B customer relationships. ServiceSource helps the world's leading brands grow closer to their customers.
USAN provides omni-channel customer engagement solutions that can deliver a seamless customer experience and prevent broken customer journeys. Learn more about our Metaphor omni-channel, IVR and contact center platforms, as well as WFM solutions.
Use Guideblocks to provide personalized and dynamic user assistance without developers and additional coding. Seamlessly onboard new users or teach existing ones to use new features. Keep in sync help docs with ongoing changes in your web app.
User experience matters! Use the Appzi feedback tool to easily collect and process customer feedback & bug reports, right within your website. ✓ Easy setup ✓ No coding required ✓ Free version available!
Whatfix is a performance support platform that helps businesses accelerate product adoption and user performance by easing user onboarding, improving training efficiency, and reducing support overhead.
Wootric is the modern software platform for boosting customer happiness. Track Net Promoter Score℠ (NPS), CSAT and Customer Effort Score metrics and let machine learning surface insights from qualitative comments. Win customers for life.
Your customer happiness feedbacks are planned, executed, reviewed and analyzed form your customers based on customer experience about the products or services provided. The real-time customer feedbacks are analyzed and measures are linked to the customer happiness index.
The tools here have been manually curated as part of the larger set of marketing tools, if you have a suggestion to add to the list or would like to sponsor this list, get in touch.
Customer experience, service, and success tools serve a very specific purpose for any business eager to improve their buyer journey.
Given the ever-increasing online competition in every industry and consumers’ ever-decreasing attention spans, the most successful companies are putting time and resources into improving their customers’ experience at every step of their journey.
The latest customer experience tools encompass everything from chatbots and satisfaction surveys to integrated social media and digital assistants. Spend a little time finding the right tool take your business’s customer experience to the next level!
With many different social media sites and digital platforms out there such as chatboxes and mobile apps, customers have a much more active role in their purchasing journey – and are able to contact with your customer service staff and other customers at any time.
This is where customer experience, service and success tools come into play. These tools use the latest technologies to help your business improve customer service which, in turn, helps to generate loyal customers that could become advocates for your business.
On top of this, these tools can help your business prevent customers from churning and get more value from their experience.
Within this extensive range of tools here, you’ll find everything you need to implement successful customer service strategies that build a loyal audience, helping you to guarantee advocates and word-of-mouth marketing, leading to increased sales.
By understanding and implementing the selection of tools available here, you’ll be able to use the latest technologies to create a winning customer experience that helps to guarantee loyal, repeat customers.
Here, in this list of tools available you’ll be able to find the right tool for your business and its needs.
Covering a variety of different purposes, from measuring customer satisfaction to analytical insight, these tools allow you to create an omnichannel customer service experience that helps you continue to grow.
With such a vast range of tools available in this list, you’ll be able to find the perfect solution for your business and see the results that you can achieve.
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