Customer Experience, Service & Success Tools

To encourage your customers to have greater interactions with your business, you need to know how you can empower your customers.

Customer experience, service, and success tools serve a very specific purpose for any business eager to improve their buyer journey.

Given the ever-increasing online competition in every industry and consumers’ ever-decreasing attention spans, the most successful companies are putting time and resources into improving their customers’ experience at every step of their journey.

The latest customer experience tools encompass everything from chatbots and satisfaction surveys to integrated social media and digital assistants. Spend a little time finding the right tool take your business’s customer experience to the next level!

With many different social media sites and digital platforms out there such as chatboxes and mobile apps, customers have a much more active role in their purchasing journey – and are able to contact with your customer service staff and other customers at any time.

This is where customer experience, service and success tools come into play. These tools use the latest technologies to help your business improve customer service which, in turn, helps to generate loyal customers that could become advocates for your business.

On top of this, these tools can help your business prevent customers from churning and get more value from their experience.

Within this extensive range of tools here, you’ll find everything you need to implement successful customer service strategies that build a loyal audience, helping you to guarantee advocates and word-of-mouth marketing, leading to increased sales.

By understanding and implementing the selection of tools available here, you’ll be able to use the latest technologies to create a winning customer experience that helps to guarantee loyal, repeat customers.

Here, in this list of tools available you’ll be able to find the right tool for your business and its needs.

Covering a variety of different purposes, from measuring customer satisfaction to analytical insight, these tools allow you to create an omnichannel customer service experience that helps you continue to grow.

With such a vast range of tools available in this list, you’ll be able to find the perfect solution for your business and see the results that you can achieve.

  • Helpcrunch
    A customer communication platform to connect with your customers via in-product messenger, modern live chat or email at the right time, on the right device.
  • Yonyx
    A platform for creating decision trees that integrate with CRMs, Websites and Enterprise applications. Start for free!
  • Brand Embassy
    Accelerate digital transformation of contact centers by providing integrated social media, messaging, live chat and AI-powered chatbot customer service at scale
  • ACF Technologies
    ACF Technologies is a leader in customer experience management. Our customer flow management solutions improve operational efficiencies, create better customer experiences and deliver a stronger bottom line.
  • Customer Labs Inc
    Action Recorder is a point-and-click tool from Customer Labs to track and send website events to analytics tools, CRM and ad platforms in seconds.
  • Spectoos
    Add a stunning testimonial widget to your site in minutes and showcase your customer testimonials. Boost trust and conversions. Free Forever.
  • provides artificial intelligence customer service to help businesses connect with their customers and increase support team productivity. Leverage AI support to boost agent productivity with AI assisted messaging to resolve questions, 24/7
  • Akita
    Akitas Customer Success Software helps your Customer Success Manager to monitor account health and customer data to lower your churn rate and increase revenue.
  • Ameyo
    Ameyo's Call Center Software Solution is the market leader in Omnichannel Customer Experience and Contact Center solution in cloud and on-premises software.
  • Freshdesk
    An online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. Sign up for a free trial today!
  • Zinputs
    Artificial Intelligence solutions tailored to your needs.
  • Userlane
    Automate customer onboarding and employee training with step by step interactive walkthroughs. Easy implementation, no coding required. Get started today.
  • UserSignals
    Automatically track user activity to improve conversion, increase retention, reduce churn and enable data-driven product decisions.
  • Avoka
    Avoka accelerates digital banking transformation and increases business agility for financial services, government, education, and other industries.
  • Azuredesk is an online customer service software and support ticket help desk application for small business and fast-growing companies. Get a free trial today!
  • Happyfox
    Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Schedule a One-on-One Demo
  • Rant & Rave
    Be proactive about communication and feedback, capture customer emotion & improve customer engagement with The Rant & Rave Platform.
  • FeedbackFive
    Best online tool for Amazon feedback and product review management - trusted by merchants in over 100 countries.
  • Tender Support
    Better, simpler, customer support software. Help desk, forums, knowledge base, email and happier customers.
  • Bolstra
    Bolstra is the Customer Success Platform that transforms customer success to customer advocacy. This is accomplished with a platform that provides transparency and consistency while enabling collaboration across departments in the enterprise.
  • Slaask
    Bring all your team (and client!) communication together in Slack!
  • C2 ATOM
    C2 Enterprise is a software provider specialized in offering complete IT Service Management solutions, service desk and helpdesk software.
  • Callmaker
    Callmaker helps companies get 10-50% more target calls from potential customers.
  • Cayzu is free online cloud-based customer service software Solutions help desk, Best CRM Software, ticketing System, Top Saas, IT,support small business
  • Nom Nom
    Centralise all your research data and collaborate on insights easily. Trusted by customer-obsessed teams around the world. Start your 14-day free trial today and get instant access to a better way to scale your research operations. Start learn from customers faster today.
  • Chataroo
    Chataroo - Live Help, Live Support Software, Live Chat service and website monitoring, Help desk ticketing system - For ALL Customer Support and Live Assistance
  • Churnzero
    ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.
  • Cingo
    Cingo is omni-channel customer service for the mobile generation. With fully-integrated features from live chat to video calling, screensharing, website integration, and mobile SDKs, your customers will be able to reach you from anywhere, anytime, on any device. Want happier customers? Get rid of those outdated, clunky customer service solutions of the past, and choose Cingo.
  • ClientSuccess
    ClientSuccess is customer success software that helps SaaS companies reduce churn and grow their customers. Ranked #1 for usability by G2 Crowd.
  • AskNicely
    Collect customer experience feedback on a daily basis and empower your team to take immediate action to drive retention, upgrades, reviews and referrals.
  • GetFeedback
    Collect feedback throughout the customer journey with GetFeedback’s easy-to-use survey software, designed for businesses that run on Salesforce.
  • Feedback Lite
    Collect high quality customer feedback using Voice of Customer solutions designed to improve your website performance and boost customer engagement.
  • Usabilla
    Collect user feedback and improve your websites, apps and emails with Usabilla's Voice of Customer Solutions. Want to see what Usabilla can do for you? Let us show you with our free, personalized demo and get an inside look at our advanced functionality and features.
  • UsefulFeedback!
    Complaint Management Solutions and complaints handling software - user friendly and scalable feedback management solutions optimised for your business.
  • Confirm.It
    Confirmit makes sophisticated research simple and empowers users to capture feedback from customer, product, brand & employee experience. Analyse insights and take business actions using our Voice of the Customer, Voice of the Employee and Market Research Software & Tools
  • Bright Pattern
    Contact center software by Bright Pattern improves the customer experience and agent efficiency using an advanced cloud platform designed for excellence
  • Chameleon
    Create and publish user onboarding, product tours and tooltips without engineering.
  • Clicktools
    Create engaging customer surveys with Clicktools that map responses directly into Salesforce. Clicktools customer feedback software help you transform your customer experience and get insights for improvement across the whole customer journey.
  • Helppier
    Create interactive user guides and onboarding to help users through your website or web app, improving user engagement and to achieve your business goals.
  • CredSpark
    CredSpark is a powerful interactive content platform that helps you maximize the potential of your audience.
  • Clarabridge
    Customer experience management has never been easier than with Clarabridges industry-leading text analytics & CEM software.
  • Casengo
    Customer service and help desk software with live chat, email, WhatsApp and Facebook Messenger
  • Kapdesk
    Customer Service Software and Help desk Support Software by Kapdesk. Lets your customer support begins with email, Live Chat, Phone and Ticketing Software.
  • FocalScope
    Customer service software and support ticket software. Helpdesk software used by organizations worldwide. Cloud or on premise solution. Free 30 day trial.
  • Zendesk
    Customer service software and support ticketing system by Zendesk. Cloud-based help desk solution used by more than 200,000 organizations worldwide. Free 30-day trial.
  • Logicalware
    Customer service software, support and management to improve customer communication management.
  • Skilljar
    Customer Training Made Simple
  • CustomerLove
    CustomerLove is simple software that helps businesses track customer satisfaction, collect feedback & generate positive online reviews & testimonials.
  • Customerville
    Customerville is the unique Customer Experience platform that excites customers to share feedback and inspires employees to deliver great service.
    CXONLCOUD is an all-in-one app built for solo/small businesses to create, manage & measure the end-end customer experience. You can now generate & convert leads, send quotes, manage sales, collect feedback ratings, reviews, recommendations, measure customer loyalty, give awards, rewards & more in simple clicks & fills.
  • Dixa
    Deliver personal support on phone, email & chat from your browser in a simple & easy to use interface. We make it as easy to talk with your customers as it is with your friends. Dixa can be set up in minutes without assistance from IT and requires no maintenance or installation. 14-day free trial.
  • Helpshift
    Deliver superior support with Helpshift, a customer service platform designed to improve customer satisfaction, optimize service operations and maximize ROI. Our AI-first, bot-powered support software will help you scale the customer experience while making your customers happier than ever.
  • Gnatta
    Delivering universal customer engagement through our Gnatta software. Trusted by some of the biggest names in retail.
  • Deskero
    Deskero is a simple, customisable and cloud help desk software and support ticket system to take care of customer service. Get started with a free trial.
  • CX Company
    DigitalCX, CX Company conversation platform, empowers organisations to design, manage and continuously improve smart chatbots or conversational virtual assistants. Improve your customer experience, increase self service adoption and drive higher conversion rates - across channels and devices - without the need to code.
  • inQuba CX
    Do you truly understand your customer? inQuba’s powerful set of CX software orchestration tells you who they are, what they want, and how to engage with them.
  • Dobility
    Dobility, Inc. designs, produces, and supports human-usable technology for research and analysis.
  • Onboardify
    Dossier is an app for organizing customer conversations, no matter where it happens, with zero disruption to the ways you already communicate. Based in San Francisco, Dossier is helping business owners, business professionals and teams around the globe intelligently sync their customer communication channels and organize documents, tasks and more. Welcome to a new way to build better customer relationships and a better business.
  • Dressipi
    Dressipi is the leader in fashion personalisation, increasing AOV and decreasing returns. Click here and learn what benefits it could bring to your business.
  • Astute Knowledge
    Drive better customer interactions with the power of AI using Astute's customer experience platform.
  • Inmoment
    Drive positive results for your brand with a customer experience management solution. Find solutions to optimize your customer's experience with InMoment. Drive greater customer loyalty and increase employee engagement with our customer intelligence software, customized for your role or industry.
  • eGain
    eGain is #1 digital customer engagement software with complete suite for a multichannel world with apps like live chat software, email, knowledge software
  • Emolytics
    Emolytics measures customer experience through the prism of emotion, scientifically, helping businesses make informed decisions that impact results
  • ListenPort
    Engage with your customers via SMS and solve their issues quickly, while managing your online reputation.
  • Tracker
    Enterprise level customer service and support software at a fraction of the price. PhaseWare is a completely configurable solution. Start a Free trial today!
  • Envision
    Envision-Enterprise-class desktop, speech analytics, call/compliance recording, quality assurance, Workforce Management, coaching, eLearning.
  • Eptica Entreprise Suite
    Eptica provides conversational & collaborative solutions powered by AI to enhance digital CX, enabling you to engage in meaningful conversations with customers.
  • InnerTrends
    Expose customer behavior patterns that help you drive higher engagement and optimize the lifetime value of your users.
  • Nextbee
    Feature rich technology platform backed by data insights and years of implementation experience
  • Evaluat
    For Education, Corporate Learning, Events: Unleash the power of participant feedback to solve your greatest challenges. Boost Response Rates, Deliver Results
  • Ticksy
    For support agents, Ticksy is a breath of fresh air and a breeze to use. But more importantly, its an absolute joy for your customers.
  • eHelpDesk
    Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call center applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.
  • C-Desk
    Free helpdesk solution. Works like intranet solution for a company. Includes service request management. You can call it as Helpdesk, complaint management, query management, ticketing software, Service Desk Software. Etc. Asset management, Events and photo gallery, birthday calendar, Chat, Notice board, Employees personal profiles, Knowledge base, Projects and task management, E-Logs is a log book feature, Customer care is a feature for Customer Support.
  • Reputada
    Frequent customer feedback helps you to be pro-active. Surveys don't work for frequent and timely feedback. With Reputada, timely and consistent feedback is a reality.
  • Freshchat
    Freshchat is a modern messaging software built for teams who want to ace customer conversations — marketing, sales, or support.
  • Survicate
    From website optimization and customer satisfaction surveys to complex customer insight processes integrated with your email campaigns - weve got you covered. Companies from over 70 countries use Survicate. Join them for free!
  • Gainsight
    Gainsights Customer Success Software empowers companies to increase revenue, decrease customer churn, and drive advocacy.
  • Livecall
    Generate up to 120% more leads from your website and call back customers in 25 seconds. Shorten lead response time and close more sales. Free lead generation software designed for your company. Try now >>
  • Genesys
    Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.
  • Apptentive
    Get actionable feedback from 100x more customers at scale. Our customer feedback platform puts mobile customer feedback at the center of your business to boost retention and drive loyalty.
  • TalkToTheManager
    Get anonymous customer feedback by text message (and reply in real-time). Address customer complaints privately.
  • YesInsights
    Get customer feedback with simple one-click email and website surveys.
    Get on-demand feedback from real people on your website or idea and learn how to improve trust, increase revenue and get an advantage over your competition
  • Gladly
    Gladly is a customer service technology platform focused on people. Our system enables contact center agents to see the lifetime of customer conversations.
  • Synap
    Guide and grow your business relationships. Synap helps relationship managers and success teams build long-term value.
  • Voice of the Customer HUB
    Harvest meaningful insights from your feedback ecosystem to gain tremendous returns for your company
  • Heeduser
    Heeduser is the customer engagement platform that helps companies build better relationships with their customers and prospects, through the better online customer community
  • Hello Vera
    Hello Vera offers advanced AI customer service across multiple channels including chat, email, SMS, Facebook Messenger and Twitter. Vera can resolve custome
  • iSupport
    Help Desk software built to handle complex business processes. US based live support at budget friendly prices. Email, Chat, Rules, Web, Mobile, ITIL, Reports.
  • Kayako
    Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131,000 other customer support heroes!
  • HelpSumo
    Help Sumo is an fast, elegant and trusted online based help desk software that provides professional support to your products and services.
  • Helprace
    Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. Collect ideas, feedback, build a knowledge base or community. More than 10,000 businesses use our helpdesk to support their customers. Sign up for a free 30-day trial today!
    HelpSite is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business. Get started for free!
  • Helpware
    Helpware provides exceptional customer experience and back office support designed with maximum efficiency and effectiveness. Schedule a call today!
  • HubSpot
    HubSpot is an inbound marketing and sales platform that helps companies attract visitors, convert leads, and close customers.
  • IDavatars
    iDAvatars builds Virtual Customer Assistants (VCAs) that utilize Artificial Intelligence (AI), Natural Language Processing (NLP) and Deep Neural Networks (DNN). We specialize in financial services, education and healthcare.
  • Feedbackstr
    Implement an easy to use simple enterprise feedback management system and improve your customer experience and service quality day by day.
  • TruthLab
    Improve B2B Experience with a customer experience management platform that aligns data, interactions and deliver accurate insights. Request a demo and start the journey of customer experience optimization. Find out more.
  • Feedback INN
    Improve customer satisfaction service and customer experience with Feedback INN | multi-language, online-offline real time survey app, with survey report.
  • Nicereply
    Improve customer service and customer experience with Nicereply - online customer satisfaction survey software, including CSAT, NPS & CES 2.0.
  • StellaService
    Improve front-line team performance by leveraging real-time customer feedback; measure and improve your operations through multi-channel mystery shopping.
  • Guest Comment
    Improve the customer experience at your business with better data. Digital comment cards collected through our customer intelligence platform drive revenue.
  • Appcues
    Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.
  • Polljoy
    In-app native surveys and smart rating prompts to drive more 5 star reviews and increase app store ranking
  • Inbify
    Inbify is a customer experience management software that enables businesses to provide their customers with a frictionless way to send feedback over native phone features like SMS, MMS or voice calls.
  • Valuiza
    Increase client retention, referrals and leads. Our unique service measures the strength of your client relationships, and tells you how to use their feedback to develop and grow your business. All data is confidential to you. Sign up for a 30-day free trial.
  • Informedy
    Informedy specializes in creating interactive post-purchase content so you can identify, support and connect with the people who own your products.
  • Informizely
    Informizely is the leading survey platform for collecting user feedback using targeted website surveys, link surveys, integrated polls and emails.
  • Calabrio
    Innovative contact center WFO from Calabrio. An integrated solution for call recording, quality assurance, workforce management, analytics and reporting. Learn more.
  • Nanorep
    Intelligent engagement that puts customers first. Meet Bold360, a live chat and AI software that is the industry's most tightly integrated live agent and chatbot solution. Learn more about how your company can deliver value with a more human AI today at
  • Intouch Insight
    Intouch Insight customer experience software and services give businesses meaningful, actionable insights for improving CX and driving operational excellence.
  • iPerceptions
    iperceptions provides the experts, guidance, and technologies required to capture and take action on customer feedback across the journey.
  • Iridize
    Iridize is a powerful Enterprise Grade platform for flexible employee training and onboarding web users.
  • Keatext
    Keatext is a text analytics and reporting app that transforms your unstructured customer feedback analysis into actionable insights.
  • Kofax
    Kofax document, robotic and financial process automation software digitally transforms business with capture, BPM, RPA, analytics and mobile.
  • Kustomer
    Kustomer is a modern customer service tool that is built around your business and customers. Kustomer unifies all customer history, data, conversations, and business transactions, giving companies a full view of every customers lifetime. Request a demo today.
  • Kylie provides ai for customer support organizations. Kylie clones your best agents to automate customer care.
  • Layer Customer Conversation Platform
    Layer helps global enterprises deliver fully-branded conversation experiences across mobile, social, and web. Layer’s enterprise-class business conversation platform helps organizations accelerate engagement, increase conversion, and improve the effectiveness of customer service and success. Request a demo today!
  • JourneyXP
    Leading organizations use JourneyXP to connect their data, applications and processes without coding. Learn how our no code platform and agile method can help you accelerate growth.
  • Inline Manual
    Light the way to success for your users - Guide your users with interactive tours, tips and tutorials to reach their goals and get results.
  • LiveZilla
    LiveZilla Live Support Software featuring Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats and Operator to Operator Chats.
  • LobbyCentral
    LobbyCentral providing check-in software, online appointments, and kiosk for banks, credit unions, healthcare, vets, schools, and governement.
  • Sparkcentral
    Looking to increase your businesss customer digital engagement? Visit Sparkcentral to learn more about our social media based customer service platform.
  • HelpScout
    Make every customer service interaction a more human one. Use Help Scout. Trusted by over 8,000 businesses in 140 countries. Get started for free.
  • Maritz CX
    MaritzCX provides Customer Experience software (CX) and research to help you respond to the Voice of the Customer instantly through our CX Platform.
  • Surveypal
    Measure and improve customer experience with Surveypal. Join more than 10 000 users worldwide and turn your feedback into action!
  • Customer Sure
    Measure and improve customer satisfaction. Get expert advice on how to track and improve your Net Promoter Score and other satisfaction metrics.
  • Core Realtime
    Measure Customer Experience (CX) with Core Realtime. Net Promoter Score, NPS, VOC, CSAT, CES via mobile surveys post an inbound call.
  • Medallia
    Medallia Experience Cloud is an enterprise customer feedback management software platform that empowers every employee to improve the customer experience.
  • Satmetrix
    Meet Satmetrix NPX, where technology, expertise and data collide to deliver customer experience management (CEM) success.
  • MetrixLab
    MetrixLab is a global Market Research Company, offering customer insight services & market research data for businesses of all sizes around the globe.
  • Mi4biz
    Mi4biz is a Cloud Solution for Customer Service Management and Complaint Management. Mi4biz is Easy to Customize, Multi-Channel with Workflow. Try it!
  • Mindtouch
    MindTouch is intelligent knowledge software that improves support agent productivity, increases ticket deflection, and fuels self-service support.
  • M-ize
    M-ize Customer Experience Strategies help company or brands in engagement of customers with one another, with Smart End-To-End Solution like Smart Channel and Smart Blox to Maximize Customer Lifetime value.
  • Kundo
    Moderna och användarvänliga verktyg för kundservice online. Välj bland smarta funktioner för Chatt, Mail, Forum, FAQ och Sociala medier. Samla all kundservice i ett och samma verktyg! Alltid med personlig service och support och utbildningar på svenska. Boka en gratis demo så visar vi hur det fungerar!
  • Modria
    Modria is a proven, scalable online dispute resolution (ODR) solution for courts.
  • Mopinion
    Mopinion is all-in-1 software to collect and analyse user feedback. Improve your digital channels such as websites and apps with our leading technology.
  • Natero
    Nateros customer success software helps Customer Success Managers prevent churn, increase expansion, and manage more customers with less effort. Purpose-built for B2B SaaS, Nateros software helps Customer Success teams prioritize, take action, and maximize customer lifetime value.
  • Strikedeck
    Need the best customer success platform? Associate with Strikedeck that is one of the best, fastest and the most connectable customer success platform.
  • Chattermill
    New generation tool helping companies analyse open-ended feedback at scale.
  • Newgen
    Newgen Software is a vendor/provider of BPM, ECM, CCM, DMS, Workflow and Process Automation software. with footprint in over 60 countries.
  • NICE Ltd
    NICE is the worldwide leading provider of software solutions enabling organizations to improve customer experience, ensure compliance, fight financial crime, and safeguard people and assets. Captures and analyzes structured and unstructured data.
  • Nickelled
    Nickelled's simple software makes building step-by-step website walkthroughs easy and fast. Used for onboarding, training and support by the World Bank, Ebay and more. Instant free trial and zero coding required.
  • Tabsurvey
    Offline Survey App for iPad. Use our surveyapp to collect data. Free Survey App for customer satisfaction, employee engagement or offline data collection
  • Statbot
    One-click business & growth analytics for Intercom. We import your Intercom data and build professional reports. We have insights on Acquisition, Engagement, Retention, Segments & Tags and Customer Service.
  • UserEcho
    Online customer support solution - Feedback Forum, Helpdesk (ticketing service), Knowledge Base and Live Chat by UserEcho
  • Smaply
    Online tool for customer journey maps, personas and stakeholder maps. Try for free. Best hub for customer experience insights. Great customer support.
  • UseResponse
    Organize customer support and online help center using all possible channels packed in one simple customer service software
  • SmarterTrack
    Our business email server, team chat, online help desk and web analytics software will help your business succeed. For business or personal users worldwide.
  • CloudCherry
    Our Customer Experience Management software helps global enterprises improve customer experience, track customer journeys and boost profitability.
  • Client Heartbeat
    Our customer satisfaction software tool helps you survey customers, measure satisfaction and identify those that are unhappy.
  • PeopleMetrics
    PeopleMetrics helps clients measure and improve the patient experience, B2B client experience, and B2C customer experience. We do this through our enterprise software, full implementation services, and CX expertise.
  • Pertinent - Help users with relevant help articles in context of the page.
  • Planhat
    Planhat is an enterprise level Customer Success platform, simplifying customer success and lowering churn for businesses globally.
  • Requuest
    Powerful software for delivering worry-free IT support. Codeless, easy to use yet flexible, web-based help desk. It’s the perfect tool to improve service and support.
  • Preferred Patron Loyalty
    Preferred Patron is the top Customer Loyalty Software Program for businesses in any industry of any size. You get a complete customer loyalty system, with build-in CRM, promotion and rewards managment, email marketing and SMS text message marketing plus gift card processing.
  • Primary Intelligence
    Primary Intelligence has delivered winning outcomes for B2B marketing, sales, and product leaders through Win Loss Analysis and Customer Experience Analysis since 2000. Full access to our software plus an experienced team of full-time employees dedicated to your account, will help you win more sales and renewals.
  • Convergys
    Provides outsourced, integrated, and customer care.
  • Pulse insights
    Pulse Insights creates innovative cloud software to help enterprise marketers to understand customer needs and to efficiently collect user information to
  • Qeryz
    Qeryz is an on-site survey tool for webmasters. Gather 700% more customer insights than traditional surveys. Get your Free Qeryz account today!
  • Qualtrics
    Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insights in one place.
  • Questback
    Questback allows you to listen and act on employee feedback to increase engagement, boost retention and unlock innovation, improving your organizational effectiveness and boosting top line growth.
  • Radius
    Radius helps companies discover, manage, and reach their best audiences. With Radius, you don’t just have data—you have a source of truth.
  • Snap Surveys
    Reach greater insights with Snap Surveys. Professional software and expertise to optimize engagement and transform data into knowledge. Learn more about our solutions that fuel a deeper understanding. ISO certified.
  • ReachOut
    ReachOut is a service management software for conducting inspections, managing work orders and easier communication with your team. First 3 users are free.
  • QuantumMetric
    Real-Time Cross-Device Digital Intelligence Platform that simplifies how organizations identify their highest value revenue opportunities.
  • Churnbuster
    Recover failed subscription payments, update credit cards with advanced dunning workflows for Stripe, Braintree and more
  • Lumoa
    Reduce churn and increase revenue with Lumoa's customer experience management software. Understand what drives your customer experience in an easy and affordable manner. Collect, analyze, control and take actions on your customer feedback.
  • GoToAssist
    Remote Support, Service Desk and Help Desk Software services that are fast, simple and secure for individuals and businesses.
  • ExperienceFellow
    Research customer experience of the entire customer journey in real-time – across all online and offline channels, through diary studies with mobile ethnography.
  • Responster
    Responster gives you the clarity, collaboration, and control you need to power your feedback process - company-wide. Design and share engaging surveys in minutes and learn how to improve your business with actionable insights in real-time.
  • SaleMove
    SaleMove enables companies to identify, communicate, and engage website visitors through live chat, video chat, audio, & CoBrowsing provide a better customer experience.
  • salesEQUITY
    salesEQUITY is a Customer Experience Management Application that focuses on measuring your customer journey. We bring to life the different touch points affecting revenue and churn by highlighting and diagnosing problem areas impacting your customers.
  • Salesmachine
    Salesmachine monitors your customer health in real-time and informs your team who need attention, prevent churn and improve conversions and expansion.
  • SatisMeter
    SatisMeter helps online businesses collect customer feedback using Net Promoter System (NPS). Understand your customers, reduce churn and build a better product!
  • Groove
    See why 8,000+ businesses have made the switch to the world’s simplest help desk. Only $19 per user. Sign up for free today.
  • Promoter Ninja for NPS
    Send Net Promoter Score ® surveys to your customers and gather actionable feedback. Customize brand and language. Add their preferred language to your CSV and Promoter Ninja will do the rest.
  • ServiceNow
    ServiceNow's cloud platform streamlines how work gets done. Our enterprise automation solutions create great employee and customer experiences.
  • ServiceRocket
    ServiceRocket is trusted by thousands of enterprises, helping them get the most out of their software and transforming the way they do business.
  • ServIntuit
    Servion Global Solutions provides the best call center software with Omnichannel Experience to reduce your business costs and improve customer service.
  • Sightcall
    SightCall remote support software enables live video streaming and remote access on mobile devices and desktops for customer service and tech support teams.
  • SightMill
    SightMill: Innovative Net Promoter Score Survey Software For Web, Email and Event Customer and Employee Feedback
  • Smartlook
    Smartlook is a free and intuitive product analytics tool for websites and mobile apps. Visitor recordings, heatmaps, conversion funnels, and automatic event tracking will give you great insights. 50+ integrations with all major solutions. 170K+ happy customers. Try Smartlook for free today!
  • SoDash
    Sodash, whether its just you connecting and engaging with customers over social or a whole team of agents, SoDash grows with you.
  • Satsum
    Software for a better customer experience. Satsum helps you measure and improve your customer experience. Because happy customers buy more, refer more and spend more.
  • Solvvy
    Solvvy, the only self-service platform designed for the modern enterprise, is delivered by sophisticated artificial intelligence and machine learning.
  • zenloop
    Start collecting Net Promoter Score (NPS) feedback, analyze insights & close the loop ✓ The leading NPS® platform for e-commerce teams ✓ Customized surveys ✓ High response rates ✓ Real time feedback ✓ Text analytics through Smart Labels ✓ Hosting in Germany ✓ Try zenloop for free and generate immediate insights!
  • Proonto
    Streamline your online business by outsourcing  live chat operations, sales, support and customer service to Proontos community of professional associates.
  • Supportbench
    Support software that helps small to medium-sized businesses deliver awesome customer service with enterprise-level features and affordable pricing.
  • SupportBee
    SupportBee's ticketing system helps your team collaborate on customer support tickets. Easy to setup and use so everyone in your company can get involved in customer support. Free for upto 3 users!
  • Surveyme
    SurveyMe: We all love a freebie? We give you instant rewards from our app. It's pretty simple. Download to get instant rewards or save for later.
  • TeamSupport
    TeamSupport specializes in customer support software for B2B. Improve your company's customer service while reducing costs. Learn more about our software here.
  • LogMeIn
    Technology should work the way you do, so you can do your best work. A top-5 global SaaS company, LogMeIn is a market leader in communication & conferencing, identity & access, and customer engagement & support solutions.
  • Temper
    Temper lets you easily measure customers' moods at every touchpoint over time so you can see how changes to your product or service affect overall satisfaction.
  • HelpSocial
    The #1 Open API platform for digital customer engagement.
  • WalkMe
    The Digital Adoption Platform (DAP) of WalkMe[tm] enables your business to simplify the online experience and eliminate user confusion.
  • Digital Genius
    The DigitalGenius AI platform puts customer support on autopilot by understanding conversations, automating repetitive processes and delighting customers
  • ServiceSource
    The global leader in outsourced inside sales, customer success, and recurring revenue growth and retention solutions, ServiceSource expands customer lifetime value by helping companies to more efficiently and effectively find, convert, grow and retain their B2B customer relationships. ServiceSource helps the world's leading brands grow closer to their customers.
  • Gluru AI
    The Most Advanced Colloquial Knowledge Automation Solution For Customer Experience (CX)
  • TapMango
    The most comprehensive & feature rich loyalty program on the market. Keep your customers coming back with a rewards program fully branded to your business
  • Inquisium
    The official site of Inquisium - offering enterprise online survey software and feedback management to businesses and professionals.
  • Pisano
    The only customer experience management platform that covers the whole customer journey.
  • Thematic
    Thematic is a customer feedback analysis solution. We turn free-text comments into interactive reports. Learn what impacts NPS of your customers!
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  • Re:Desk
    Ticketing system or customer service Help Desk Support PHP Software open source for small business or online store, best retail service desk solution for it support company, free trial
  • Tonkean
    Tonkean is a management tool that uncovers your business reality by intelligently surfacing answers that are only tangible when human input meets data.
  • Totango
    Totango’s customer success software helps enterprises drive revenue growth, with focused programs for every stage of the SaaS customer journey.
  • Feedb
    Turn 1 click customer feedback into positive reviews on sites like Yelp and Google, more repeat business and more referral business.
  • Foresee
    Turn customer insights into an action plan with ForeSee’s multichannel customer experience analytics for web, mobile, contact centers, and more. Learn more.
  • Usan
    USAN provides omni-channel customer engagement solutions that can deliver a seamless customer experience and prevent broken customer journeys. Learn more about our Metaphor omni-channel, IVR and contact center platforms, as well as WFM solutions.
  • Guideblocks
    Use Guideblocks to provide personalized and dynamic user assistance without developers and additional coding. Seamlessly onboard new users or teach existing ones to use new features. Keep in sync help docs with ongoing changes in your web app.
  • Elevio
    Used by Fortune 500 companies right through to small SaaS sites, elevio helps you increase user engagement and loyalty, while dropping support costs.
  • Appzi
    User experience matters! Use the Appzi feedback tool to easily collect and process customer feedback & bug reports, right within your website. ✓ Easy setup ✓ No coding required ✓ Free version available!
  • UserVoice
    User feedback software to help you listen to your customers, focus product development efforts on features that matter, and innovate efficiently.
  • UserIQ
    UserIQ helps SaaS companies accelerate user adoption and time-to-value via feature usage analytics, in-app guided tours and product engagement software...
  • UXprobe
    UXprobe remote user testing tool is the fastest and easiest way to see real users use your site. Videos of users & their screens, automatic success metrics.
  • ilos Videos
    Video communication for Sales, Training, Education, and Support.
  • AlphaBlues
    We Build Virtual Customer Assistants
  • Intercom
    We make customer messaging apps for sales, marketing, and support, connected on one platform. Our mission is to make business personal again.
  • Media Tech Solutions
    We provide software that turns Customer Feedback into actions on every touchpoints.
  • Loop
    We’ll take care of customer support for you — faster responses, smaller backlogs, and happier customers. We help growing companies provide great customer support.
  • WebEngage
    WebEngage’s B2C marketing automation software helps in customer retention & user engagement across all channels with Journey Designer. Get a Demo Now!
  • Whatfix
    Whatfix is a performance support platform that helps businesses accelerate product adoption and user performance by easing user onboarding, improving training efficiency, and reducing support overhead.
  • Wootric
    Wootric is the modern software platform for boosting customer happiness. Track Net Promoter Score℠ (NPS), CSAT and Customer Effort Score metrics and let machine learning surface insights from qualitative comments. Win customers for life.
  • Worthix
    Worthix is the 1st Customer Survey Built With Artificial Intelligence, providing a true CX KPI and the ability to create profitable customer experience.
  • Woxxer
    Woxxer - Better Surveys. Better Data.
  • WP Engine
    WP Engine provides managed WordPress hosting for mission critical sites around the world. Amazing support, enterprise class, & optimized for WordPress.
  • CHI Express
    Your customer happiness feedbacks are planned, executed, reviewed and analyzed form your customers based on customer experience about the products or services provided. The real-time customer feedbacks are analyzed and measures are linked to the customer happiness index.
  • Zingtree
    Zingtree makes building and sharing interactive decision trees a snap. Get started free.
  • Zuora
    Zuora creates cloud-based software on a subscription basis that enables any company in any industry to successfully launch, manage, and transform into a subscription business.

The tools here have been manually curated as part of the larger set of marketing tools, if you have a suggestion to add to the list or would like to sponsor this list, get in touch.

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